Information Management Systems Strategies to Support The Integration of Kenya’S E-Government Services A Case Study of The Kenya Revenue Authority

Abstract

The purpose of this research thesis was to examine how information management system methods can be applied to successfully integrate electronic government service modules for effective service delivery and revenue collection. Despite reporting higher collections, the Kenya Revenue Authority (KRA) failed to meet its income objectives for the 2022–2023 fiscal year by Kes107 billion. The domestic excise tax was one of the bands that fell short of the goal, performing below average at 91.4 percent to achieve Kes 68.124 billion. However, the taxman claimed that earnings from the betting excise tax came to Sh6.65 billion, exceeding the objective of Kes 5.72 billion. This result was ascribed by KRA to the betting companies' smooth integration into the KRA tax system. This integration has greatly increased revenue collection and expedited the sector's tax payment procedure. The agency connected its systems with the betting companies' systems around the end of 2022. This connectivity has made it possible to collect taxes in real-time and has increased visibility into the revenue these businesses generate. This descriptive-analytical study used a descriptive research design to investigate the information systems management strategies for the integration of e-government services with the Kenya Revenue Authority as a case study. This was done on a targeted population of 256 management staff extracting a sample size of 72 respondents using structured questionnaires. Interviews were conducted on normal tax payers, corporate taxpayers from 2 select companies, 2 KRA commissioners related to the ICT integration strategy and 4 senior ICT staff attached to the ICT authority. The questionnaires received responses from 66 staff members in total, or almost 91% of the intended audience. IBM's SPSS version 26 was used to examine the data sets. The emergent independent variables (information systems, digital infrastructure and stakeholder involvement) and the dependent variable underwent qualitative data analysis. After that, inferential statistics were used to determine how information management system strategies would influence KRA system integration with the e-government platform. This included regression and correlation analysis. Information systems and stakeholder participation had a positive connection with the dependent variable. Digital infrastructure strategy did not have a significant correlation with integration of e-government services as most respondents did not agree with the compliance of standards and reliability of the current infrastructure at KRA (data center issues M=2.59, SD=1.268; Network infrastructure issues M=2.91, SD=0.944). In conclusion, the findings indicated that information systems strategy had a strong significance on the integration with e-government services despite the weak significance of the digital infrastructure variable. A proper information management system to check the flow of revenue data is necessary. This research focused on examining the utilization of information management systems integration strategies by the KRA.