Influence of Knowledge Management Process on Performance of Financial Institutions in Mogadishu, Somalia
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Date
2023-09Author
Mohamed, Ghedi Jumale
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The study of organizational effectiveness is given a lot of attention in business. The
phenomena, however, is complex and has several dimensions. Execution might be described
as a company's competence to produce beneficial results and behave appropriately. For many
firms, effective management of intangible knowledge resources is equally as crucial as
efficient use of real assets and natural resources. Knowledge-based companies hold the view
that market domination requires disruptive knowledge. Because earlier studies did not
concentrate on certain facets of the capabilities of the knowledge managing process, the vast
implications that knowledge management has on firm’s performance have gone largely
unappreciated. Although some firms have put knowledge management methods in place,
there haven't been any measurable performance increases, and the adoption of knowledge
management process in Somali financial sector was missing phenomena in the literature. The
general objective of this study was to “determine influence of knowledge management
process on performance of financial Institutions in Mogadishu, Somalia and to investigate
whether organizational learning culture moderates the relationship between knowledge
management and the performance of Financial Institutions in Mogadishu, Somalia”. The
study's particular objectives were to explore how knowledge conversion, sharing and use
affect performance financial institutions in Mogadishu, Somalia, and moderating effect
organizational culture on this relationship. The study used a correlational cross-sectional
survey approach to accomplish these objectives. In Somalia, 244 financial institutions staff
took part in the survey for this research. The respondents were drawn from five each
organization's five key functional areas. A questionnaire instrument was used to collect
primary data. The survey data were reviewed using descriptive and inferential statistics to
evaluate hypotheses. The performance of financial institutions in Mogadishu was shown to
rise as a result of knowledge conversion and utilization (Wald = 4.519, df = 1, p=0.0340.05,
and OR = 1.909, respectively). Conversely, knowledge sharing had no significant influence
on performance (OR=1.265, Wald = 0.086, df=1, p=0.347>0.05). It has been shown that
knowledge management improves financial institution performance in Mogadishu Somalia
(OR=1.419) without any significant moderating influence from organizational culture (Wald
= 0.331, df = 1, p = 0.565>0.05). The study's conclusions might be used to other firms that
heavily depend on information to create knowledge management policies and encourage
knowledge management process capabilities. According to the study, knowledge
management techniques like knowledge use and conversion may be used to monitor,
enhance, and grow an organization's performance. Further researchers were recommended on
other dimensions, and benchmark cases for competing firms.
Publisher
KeMU