| dc.description.abstract | The study investigated the challenges faced by the Kenya National Library Service
(KNLS) in promoting effective knowledge sharing among its staff. Despite various
initiatives aimed at enhancing knowledge exchange, gaps in implementation led to
inefficiencies and less-than-optimal service delivery. The primary purpose of the research
was to evaluate and improve knowledge-sharing practices within KNLS. Specifically, the
study aimed to assess the effectiveness of existing knowledge-sharing systems, examine
how storytelling and mentorship contribute to knowledge sharing, explore the role of
Communities of Practice (CoPs), and evaluate the impact of technology on facilitating
knowledge exchange. Guided by Social Learning Theory, which emphasizes learning
through social interactions; the Communities of Practice theory, which focuses on
collaborative learning in professional groups; and the Technology Acceptance Model,
which examines the adoption and use of technology, the study provided a theoretical
framework for understanding and improving knowledge-sharing practices. The research
employed a descriptive design and was conducted at the KNLS headquarters in Nairobi,
along with several branches including Nairobi Area Library, Mombasa Library, Kisumu
Library, Nakuru Library, and Eldoret Library. The target population included 223 staff
members, comprising librarians, technical staff, administrative personnel, and
management. A sample of 123 participants was drawn using stratified and purposive
sampling techniques. Data were collected through online questionnaires and interviews,
with validity ensured through content, construct, and face validity, and reliability assessed
using Cronbach’s alpha. Quantitative data were analyzed using descriptive and inferential
statistics, while qualitative data were analyzed thematically. The major findings of the
study highlighted the significance of knowledge-sharing systems, storytelling,
mentorship, and technology in fostering a collaborative environment at KNLS. It was
found that effective knowledge-sharing systems and the application of storytelling and
mentorship significantly contributed to improved staff performance and collaboration.
Communities of Practice were instrumental in addressing challenges and sharing best
practices but required clearer objectives and more active participation. The study
concluded that while KNLS had mechanisms in place for knowledge sharing,
implementation gaps existed. Storytelling and mentorship were effective but needed
refinement to better support staff development. Communities of Practice contributed
positively but needed clearer goals and more engagement. Technology was essential but
required better integration and user support. To address these issues, the study
recommended that KNLS management develop structured mentorship frameworks and
provide regular training to improve mentorship programs. Strengthening Communities of
Practice by setting clear, shared goals and fostering active member participation was also
advised. Additionally, improving the usability and accessibility of digital tools and
providing ongoing staff training were necessary for better technology integration. The
study’s most significant contribution is its comprehensive evaluation of knowledge
sharing strategies within a national library context. It offers actionable insights into
improving knowledge management practices specifically within KNLS and underscores
the importance of integrating theoretical frameworks with practical applications to
enhance organizational effectiveness. | en_US |
