Analysis of Strategies for Promoting Knowledge Sharing Among Staff at Kenya National Library Service

Abstract

The study investigated the challenges faced by the Kenya National Library Service (KNLS) in promoting effective knowledge sharing among its staff. Despite various initiatives aimed at enhancing knowledge exchange, gaps in implementation led to inefficiencies and less-than-optimal service delivery. The primary purpose of the research was to evaluate and improve knowledge-sharing practices within KNLS. Specifically, the study aimed to assess the effectiveness of existing knowledge-sharing systems, examine how storytelling and mentorship contribute to knowledge sharing, explore the role of Communities of Practice (CoPs), and evaluate the impact of technology on facilitating knowledge exchange. Guided by Social Learning Theory, which emphasizes learning through social interactions; the Communities of Practice theory, which focuses on collaborative learning in professional groups; and the Technology Acceptance Model, which examines the adoption and use of technology, the study provided a theoretical framework for understanding and improving knowledge-sharing practices. The research employed a descriptive design and was conducted at the KNLS headquarters in Nairobi, along with several branches including Nairobi Area Library, Mombasa Library, Kisumu Library, Nakuru Library, and Eldoret Library. The target population included 223 staff members, comprising librarians, technical staff, administrative personnel, and management. A sample of 123 participants was drawn using stratified and purposive sampling techniques. Data were collected through online questionnaires and interviews, with validity ensured through content, construct, and face validity, and reliability assessed using Cronbach’s alpha. Quantitative data were analyzed using descriptive and inferential statistics, while qualitative data were analyzed thematically. The major findings of the study highlighted the significance of knowledge-sharing systems, storytelling, mentorship, and technology in fostering a collaborative environment at KNLS. It was found that effective knowledge-sharing systems and the application of storytelling and mentorship significantly contributed to improved staff performance and collaboration. Communities of Practice were instrumental in addressing challenges and sharing best practices but required clearer objectives and more active participation. The study concluded that while KNLS had mechanisms in place for knowledge sharing, implementation gaps existed. Storytelling and mentorship were effective but needed refinement to better support staff development. Communities of Practice contributed positively but needed clearer goals and more engagement. Technology was essential but required better integration and user support. To address these issues, the study recommended that KNLS management develop structured mentorship frameworks and provide regular training to improve mentorship programs. Strengthening Communities of Practice by setting clear, shared goals and fostering active member participation was also advised. Additionally, improving the usability and accessibility of digital tools and providing ongoing staff training were necessary for better technology integration. The study’s most significant contribution is its comprehensive evaluation of knowledge sharing strategies within a national library context. It offers actionable insights into improving knowledge management practices specifically within KNLS and underscores the importance of integrating theoretical frameworks with practical applications to enhance organizational effectiveness.